Privacy Policy
We are Picurka Limited, and we respect and value your privacy. This Privacy Policy describes how we handle personal information across our websites, applications, products, software and services.
Contact Us
About Picurka Limited
Company Details
We are Picurka Limited. Company number: 10937823
Registered office address: 8 Millbank Terrace, Eldon Lane, Bishop Auckland, County Durham, England, DL14 8TE
Our Commitment
We respect and value privacy, and this Privacy Policy describes how Picurka Limited and its affiliated companies (referred to as "we", or "us") handle personal information.
This Privacy Policy applies to any Picurka Limited website, application, product, software or service that links to it (collectively, our "Services"). Occasionally, a Service may link to a different Privacy Policy that will outline the particular practice relevant to that service.

It is important to us that you read through this Privacy Policy and contact us if you have any questions regarding our privacy practices or your personal information choices.
We may change this Privacy Policy from time to time. This may be necessary, for example, as the law changes or if we change our business in a way that affects personal data protection.
What Personal Data Do We Collect?
Purchase Information
We collect information that you provide to us when you purchase our Services, including:
  • buyer contact details (name, email, telephone number)
  • finance contact details (name, email, telephone number)
  • payment and billing information
  • support ticket contacts (name, email, telephone number)
Technical Information
We collect technical information about you when you visit and interact with our services to help us administer, protect, and improve our Services; analyse usage; and improve users' experience, including:
  • your internet connection (IP address)
  • browser
  • country and telephone code where your computer is located
  • web page accessed during the visit
  • the type of download that you made from the website, but not the content of that download
  • the type of device used to access the service
Support Interactions
We collect details of your interactions with us when you require support for our services, such as:
  • Information that you choose to submit regarding a problem that you are receiving with a service
  • Information that you choose to send, receive, post, share
We collect, use, disclose, transfer, and store personal information when needed to provide our Services and for our operational and business purposes as described in this Privacy Policy.
We share personal information with others only as described in this Privacy Policy, or when we believe that the law permits or requires it.
How and Why We Use Your Personal Data
We use your data to provide the service and personalise your experiences, including processing transactions with you, authenticating you when you log in, providing customer support and operating and maintaining the services.
Account set up and administration
We use personal information such as your name, email address, phone number, and information about your device to set up and administer your account, provide technical and customer support and training, verify your identity, and send important account, subscription, and Service information
Marketing and events
We only send you marketing e-mails if you give us an explicit consent on our website.
Surveys and polls
If you choose to participate in a survey or poll, any personal information you provide may be used for marketing or market research purposes.
Personalisation
We use personal information to deliver and suggest tailored content such as reports, and business information and to personalise your experience with our Services.
Hosted services
Some of our Services provide data and document storage as an integral part of the product or solution offering. Documents and data stored by our customers may contain personal information. Any information stored by or on behalf of our customers is controlled and managed by and only made accessible to those customers or others our customers may authorise from time to time. Our access to this information is limited to our personnel with a critical business reason, such as technical support.
Chat rooms, messaging, and community and event forums
A number of our Services provide features including chat rooms, messaging services, and community and event forums for collaboration, peer connection, games, and information exchange purposes. Depending upon the Service, the personal information you choose to post, share, upload, or make available is public and visible to others who use those Services. You should never post or share any information that is confidential or about others unless you have permission to do so. We may use information you provide in community and event profiles and forums to personalise your experience and to make content and peer connection recommendations. These Services may have their own Terms of Use and, where appropriate, their own privacy statements.
Legal obligations
We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection or investigation of a crime; loss prevention; or fraud.
How We Protect Your Personal Data
Data Security Matters
Data security matters to all of our customers, and we will treat your data with the utmost care, taking the appropriate steps to protect it.
We use data hosting services to host the information that we collect.
Our Security Measures
Access to your personal data is password protected, and we regularly monitor our systems for possible vulnerabilities and attacks.
Data Retention
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Who Do We Share Your Data With?
We sometimes share your personal data with trusted third parties. The policy that we apply to those organisations to keep your data safe and protect your privacy:
Minimal Information
We provide only the information they need to perform their specific services.
Specified Purposes Only
They may only use your data for the exact purposes that we specify in our contract with them
Close Monitoring
We work closely with them to ensure that your privacy is respected and protected at all times
Data Deletion
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous

Below are the parties that we may share personal information with:
Understanding Personal Data
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (GDPR) as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.
Personal data is, in simpler terms, any information about you that enables you to be identified.
Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Your Rights Over Personal Data
You have the right to request:
Information About Data Use
How we use your personal data (why, how long for, who we share it with)
Access to Your Data
Access to the personal data we hold about you, free of charge in most cases
Correction of Data
The correction of your personal data when incorrect, out of date or incomplete
Right to be Forgotten
To be forgotten, resulting in the deletion or disposal of any of the personal data that we hold about you
Restriction of Processing
To restrict (i.e. prevent) the personal processing of your data, for example, that we stop using your personal data for direct marketing (either through specific channels, or all channels)
Right to Object
To object to us using your personal data for a particular purpose
Data Portability
Data portability, meaning that if you have provided personal data to us, and that data is processed using automated means, you can ask for a copy of that data to re-use with another service
Review of Automated Decisions
The review of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision)
Our Policy Towards Children
Age Restriction
Our services are not directed to individuals under 14. If we become aware that a child under the age of 14 has provided us with personal information we will take steps to delete such information.
Parental Awareness
If you become aware that a child has provided us with personal information, please contact us via the contact details specified in this section.
Contact Us
If you have any questions, or would like to contact us:
ICO
You have the right to make a complaint at any time to the Information Commissioners Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.